Frequently Asked Questions
everything you need to know about your r.e.m. beauty journey
Where does r.e.m. beauty ship?
We currently ship to the United States, United Kingdom, Canada, and select international territories. Shipping costs and delivery times vary by location and are calculated at checkout.
Are r.e.m. beauty products vegan and cruelty-free?
Yes, we are proud to be 100% vegan and cruelty-free. We do not test our products or ingredients on animals, nor do we use any animal-derived ingredients.
What is your return policy?
We want you to love your look. If you are not completely satisfied, we accept returns of gently used products within 30 days of the delivery date for a full refund, excluding shipping costs.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options like Afterpay for eligible orders.
How do I know which shade is right for me?
We offer a virtual try-on tool and a shade finder quiz on our product pages to help you find your perfect match. If you still need help, our customer service team is happy to assist.